FAQ

When you’ve found the items you want to buy, select the type and size (if required) and click on the ‘Add to cart’ button. This will automatically place the item in your cart. You can see how many items are in your cart and edit them at any time by clicking the bag icon in the top right corner. If you’re happy with the items in your shopping bag, click the ‘Check out’ button to complete your order. Once the order has been placed, you will receive a confirmation email at the email address you registered with, containing the details of your order. If you do not receive this, we advise you to first check your junk mail. If it’s not there, then email us at cs@plenty.my to request that your confirmation be resent.

No, you can also place orders as a guest. However, we recommend signing up to enjoy a smoother and more convenient experience, as well as to receive updates about new arrivals and attractive offers.

Yes! All orders include tracking. You can find your tracking number in the email you receive and in your PLENTY account once we have shipped your order.

Yes, we do accept bulk orders. Please visit [here] to submit your form, and we’ll send a quotation based on your requirements.

No, orders cannot be canceled once they are placed and payments have been made. For this reason, please double-check your order details during checkout and before making payment to complete your order.

We believe in the importance of long-term environmental protection and improvement. We always strive to minimize our environmental impact, aiming for sustainability in everything we do, including our handling of invoices. However, if needed, you can still request an invoice in the remark column during checkout.

Yes, if you contact us within an hour of placing the order, it may be possible to amend it. If it’s regarding changing the delivery address, we suggest chatting with us via the website inbox straight away. However, if you need to add another item to your order, we recommend placing a separate order and then informing us so we can match them.

Unfortunately, no. At the moment, we are not able to accept custom orders.

Yes, you will have the opportunity to create a personalized message (up to 100 characters). Simply request and type your message in the "Add Note" column during checkout. The package will not include any additional information identifying you as the giver. For this reason, we encourage you to at least enter your name in the gift message.

A discount or voucher code can be applied to orders on the cart page. Enter the code in the discount code field, and once you press apply, the discount amount should be deducted from the order total. Please note that this does not apply to postage costs. Only one discount code can be used per order.

If your code is not working, double-check that you are entering the exact code provided and that the code is still valid. Some of our promotional codes are only valid on certain collections, so make sure to read the T&C. If problems persist, please contact the Customer Service Team at cs@plenty.my for further assistance.

Please refer to the shipping info here. [More Info]

Yes, we do. [More Info]

As the recipient, you are responsible for any subsequent costs incurred for parcels returned to our warehouse due to attempted deliveries, insufficient or incorrect delivery information, or failure to retrieve parcels from delivery centers. Standard shipping fees (please refer to the shipping info page) will apply for all parcels resent from our warehouse. Please ensure that your delivery address and mobile number (must be a local number) are accurate to ensure your gorgeous goodies reach you as quickly as possible!

Please ensure that your order is addressed to a secure location, as we cannot be responsible or liable for lost packages that have arrived at the correct location. In the event that your package is lost, we will do our best to assist you, but we highly encourage customers to contact our delivery partners directly about any missing, lost, undelivered, or abandoned packages.

You can now place an order on plenty.my to have your products delivered on the same day. Same-day delivery is available from 10 AM to 3 PM, Monday to Friday (excluding public holidays) for both residential and business customers in select cities and zip codes. We share your order information and contact details with Lalamove, our delivery partner.

To place a Same-Day Delivery order, select “Same-Day Delivery” on the checkout page, and please take a moment to double-check your delivery address to ensure timely and accurate delivery.

To ensure Same-Day Delivery, place your order by the cutoff time, before 3pm every Monday - Friday (except Public Holidays). If your order is placed before the cutoff time, it will be delivered by end of day time. If your order is placed after the cutoff time, it will be delivered the next available day. If you would like your order to be shipped on a different date, please notify us within 15 minutes after placing your order.

You will receive a confirmation email once we receive your order, followed by a tracking email when your order is on its way to you. We recommend being present to receive your order.

Yes, we currently have a display store where you can view our products in person.

Store Location:

Plenty Jewelry

No. 13-1, Jalan Tengah Cheras Selatan 118,

43200 Cheras, Selangor, Malaysia.

Operating Hours:

Monday – Friday, 10:00 AM – 5:00 PM

(Closed on Public Holidays)

Terms & Conditions

• Cards will be sent by email within 24 hours of approved payment.
• E-gift cards can only be purchased via Stripe, Billplz, or Atome (Credit/Debit Card or Online Banking).
• E-gift cards will be valid for 1 year from the date of purchase.
• The value of an e-gift card can be used in multiple transactions, and the cash value will be deducted accordingly for each purchase.
• All e-gift cards are non-reloadable.
• All e-gift cards are non-refundable and cannot be replaced if lost or expired.
• Products purchased using an e-gift card are not refundable for cash or vouchers.

Store credit is a refund option we offer for returned items. Instead of a cash refund, the amount is added directly to your customer account. You can use it for future purchases on our website.

Log into your customer account on our website, and your available store credit balance will be visible in your account dashboard.

No, our store credit does not expire—you can use it anytime for your future purchases.

We accept:

• Credit/ Debit Cards via Stripe
• Online Banking FPX & E-Wallet (Boost, Touch 'n Go & GrabPay) via Billplz (for Malaysia only)
• 0% interest over 3 payments. Installments (for Malaysia only) via Atome

What are the payment methods for repayment?

There’s no need to enter any code. Just log into your account before making a purchase—your store credit balance will be automatically available at checkout for you to apply toward your order.

For all orders placed at www.plenty.my, we accept items in their original condition, with complete packaging and tags attached, for a full refund via store credit. Please be aware that cash or payment refunds are not normally allowed unless there is a website error (e.g., incorrect pricing). A 6% handling and processing fee will be deducted from the amount to be reimbursed if you request a refund to your original payment method. You have one week (7 days) to apply for a return request and send back the items from the date of delivery to be eligible for a refund. The items must reach us within 14 days; otherwise, returns will not be entertained. We recommend shipping the parcel with the most cost-effective option available, including tracking. Refunds can only be processed once per purchase. This means that any order fully refunded cannot be processed a second time with a return. Proof of purchase is required before initiating a return.

Only items meeting the following criteria will be eligible for a refund:

• Items in original packaging with labels and tags.
• Items must be unworn (e.g., no signs of wear, damage, or alterations).
• Earrings are not eligible for return due to hygiene reasons.
• Personalized jewelry, including items customized with engravings or any form of personalization, is not eligible for return, refund, or exchange unless the product is faulty or damaged upon receipt.
• Items purchased at final sale or promotion are not eligible for return or refund.
• Gift cards, mystery box, mystery jewelry collections, and the gift boxes are non-returnable and non-refundable.

To initiate a return, submit your request to cs@plenty.my. If your return request is accepted, we will provide instructions on how and where to send the package. Items sent back to us without a prior return request will not be accepted. Returns for items purchased with a promo code will have the promo discount deducted from the return amount. Products received as a free gift are not eligible for a cash refund, voucher, or exchange. If you received a free gift with your order, you will be required to return the free gift or make payment for it.

Plenty reserves the right to deny a return or exchange if the items do not meet the return policy requirements above.

For any potential misuse or abuse of our return policies, Plenty reserves the right to refuse service to anyone. If you notice any quality issues with your order, please email us at cs@plenty.my.

We are unable to offer exchanges for products ordered online and delivered to your address. However, you may return any unwanted items within 7 days of delivery for a refund in the form of a store credit, which can be used for your next purchase.

If you prefer, you can also visit our store to exchange your item in person—subject to stock availability and within 7 days of purchase.

Yes, we do not cover the shipping fee for returns, and the original shipping fee is not excluded from the refund at this time.

We work hard to ensure that all items sold are in good condition. If you have a concern about a faulty or incorrect item, please email us at cs@plenty.my within 48 hours of receiving the item with your order number, a description, and images of the faulty or incorrect item(s) so that we can evaluate the issue and resolve it.

Your refund will be processed as soon as the product you have returned is inspected by our quality assurance team and confirmed to fit within our returns policy. This quality check can take up to 5 days, though it is generally quicker. If your return is approved, we will refund via store credit through www.plenty.my. You will receive the store credit within 3-5 business days.

For further information, and especially if you do not receive your refund within 5 business days, please feel free to contact us here and provide our CS team with the details of your order and your inquiry.

Simply fill up the Wholesale Form, and top up RM150 store credit. Once payment is confirmed, you'll gain instant access to wholesale prices when you log in at plenty.my.

No, the RM150 is 100% store credit – you can use it to shop for products anytime. It has no expiry and is fully usable.

To maintain wholesale pricing, each product must be ordered in a minimum of 2–3 items of the exact same variant (same design, color, size).

Different colors or variants do not count toward the minimum.

Examples:
✅ 3x same earrings, same color
✅ 2x same bracelet, same size & color
❌ 1x gold + 1x silver of same design → not eligible for wholesale price

This policy helps with stock consistency and ensures proper wholesale-level purchasing.

• Up to 40% or more discount on all items

• Weekly new jewelry drops

• No logo packaging (ready to sell)

• Exclusive wholesale-only collections

Wholesale pricing does not apply to the following items:
E-Gift Cards, Gift Pouches/Boxes, Mystery Jewelry, Merchandise, Personalized Pieces, Accessories, Engraved Services, and Plenty x Rexagon collections.

Only selected jewelry items are included under our wholesale program.

Store credit is non-refundable but fully usable for any product on our website with no time limit.

Please try the following steps:

• Make sure you're logged in using the same email you applied with

• Try to log out and log in again to refresh your access

• Check the product pages — you should now see discounted wholesale pricing

Still not working? Please try to Chat with us.

No, wholesale prices are already discounted. Additional codes are not stackable unless stated in a special campaign.

No, our wholesale orders come with clean packaging – no logo – so you can easily sell under your own brand.

We ship within 1-2 working days. Delivery usually takes:

• West Malaysia: 1–3 working days

• East Malaysia: 3–5 working days

• Singapore 3-5 working days

Please find out more shipping info at: HERE