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FAQ

    Orders

    How do I place an order for PLENTY jewelry?

    When you’ve found the items you want to buy, select the material and size (if required) and click on the ‘ADD TO CART’ button. This will automatically put the item in your cart. You can see how many items are in your cart and edit them at any time by going to the bag icon in the top right hand corner. If you’re happy with the items in your shopping bag, click ‘CHECKOUT’ button to complete your order. Once the order has been placed you will receive a confirmation email to the email address you registered on with the details of your order. If you do not receive this we advice to first, check your junk mail and if it's not there then email us at cs@plenty.my to request your confirmation to be confirmed and resent.

    Do I need to sign up for a PLENTY account to place my order?

    No, you can also place orders as a guest. However, we recommend that you sign up so you can enjoy a smoother and more convenient experience, and to get updates about new arrivals and attractive offers.

    Do we get a tracking number after we order?

    Yes! All orders include tracking, you can find your tracking number in the email and your PLENTY account you received when we shipped your order.

    Can I cancel an order that has been placed?

    No, orders cannot be cancelled once they are placed and payments have been made. For this reason, please double-check your order details during check-out and before making a payment to complete your order.

    Why there is no invoice provided in my parcel?

    We believe in the importance of environmental protection and improvement for the long term. We always strive to minimise environmental impact, aiming for continuity in everything we do. That includes our handling process of invoices as well as anything else. However, you may still request the invoice in the remark column while checkout if you need.

    I put the wrong shipping address, or made a mistake on my order, can you change it?

    Yes, if you contact us within an hour of placing the order it may be possible to amend your order. If it’s regarding changing the delivery address we would suggest email us at cs@plenty.my straight away. However, if your require adding another item to your order, we suggest placing a separate order and then informing us so we can match up your orders.

    Do you make custom orders?

    Unfortunately no. At the moment we are not able to take custom orders.

    Can I include a personalized gift message with my purchase?

    Yes, you will be given the opportunity to create a personalized message (not more than 100 characters). Just request and type your message in the Add Order Note/ Special Instructions column while checkout. The small message card will arrive with your gift package. The package will not have any other additional form identifying you as the giver. For this reason, we encourage you to at least enter your name on the gift message.

    Can I order over the Facebook/ Instagram?

    No, PLENTY cannot process orders or payments via Facebook/ Instagram. 

    How do I use a discount code/ voucher code online?

    A discount/ voucher code can be applied to orders once you are at the payment stage of your order. The code should be entered in the discount code panel and once you press apply it should take the discount amount off the order total. Please note this does not apply to postage costs. Only one discount code can be issued per order.

    Why doesn’t my PLENTY promotional code work?

    If your code is not working, double check you are entering the exact code given and that the code is still valid. Some of our promotional codes are only valid on certain collections so make sure to read the T&C. If problems persist, please contact the Customer Service Team at cs@plenty.my for further assistance.

    Shipping

    How much is shipping?

    PLENTY provide FREE shipping within Malaysia (West) for every single purchase up to MYR 60 and above. [More Info]

    Do you deliver outside Malaysia?

    Yes, we do. [More Info]

    What happens if my parcel(s) fail to be delivered or picked up?

    As the recipient, you are responsible for any subsequent costs incurred for parcels returned to our warehouse due to attempted deliveries, insufficient/incorrect delivery information or failure to retrieve parcels from delivery centres. Standard shipping fees (please refer to the shipping info page) will be incurred for all parcels re-sent from our warehouse. Please ensure that your delivery address and mobile number is accurate, to ensure your gorgeous goodies gets to you as quickly as possible!

    What do I do if the goods I ordered haven't arrived?

    Please ensure that your order is addressed to a secure location, as we cannot be responsible or liable for lost packages which have arrived at the correct location. In the event that your package is lost, we will do our best to assist you, but we highly encouraged customers to contact our delivery partners directly about any missing, lost, undelivered or abandoned packages.

    General Inquiries

    How to win 500 points?

    Sign up now and win 500 points worth of MYR 5 (Rewards)

    How does the Points system work?

    This is our loyalty widget through which you will experience a new way of rewards and excitement. You will be able to collect badges, and Points on different activities on our website.

     

    What is points?

    Collect “Points” to be redeemed later as a discount during checkout. (Redeem 500 points = MYR 5 coupon)

     

    Cashback

    Earn 1 Points for every MYR 1 spent on our website.

     

    (Rewards)

    Do you have any retail shops?

    In order to eliminate the extra costs associated with physical storefronts (rent, insurance, staff), we currently only have an online store. You can safely and easily place your order directly online.

    How to use E-Gift Cards?

     

    Terms & Conditions

    Card will be sent by email within 24 hours of approved payment

    • E-gift cards can only be purchased via Stripe, Billplz, Atome (Credit/Debit Card or Online Banking)

     

    • E-Gift Card will be valid for 1 year from date of purchase

     

    • E-Gift Card value can be used in multiple transactions and the cash value will be deducted accordingly for every purchase

     

    • All E-Gift Cards are non-reloadable

     

    • All E-Gift Cards are non-refundable and cannot be replaced if lost or expired

     

    • Products purchased using an E-Gift Card are not refundable in cash or voucher

     

     

    If you have any additional questions or problems, please do not hesitate to email us here

    Payments

    Payment Options?

    Secure & Payment

     

    • We accept Credit/Debit Cards via Stripe

     

    • Online Banking FPX & E-Wallet (Boost, Touch n go & GrabPay) via Billplz (for Malaysia only)

     

    • 0% interest over 3 payments. Instalment (for Malaysia only) via Atome

     


    What is Atome pay? (Buy Now, Pay Later)

     

    What are the payment methods for repayment?

    App repayment.

    • Go to your ATOME APP. Select "Check and Pay" overdue bills. Update your credit or debit card details.

     

    Auto-Deduction

    • Deposit sufficient funds to the debit/credit card bound to your Atome account for auto deduction.

     

    Am I eligible to use the Atome service?

    To use the service, you must:

    • Be at least 18 years of age

    • Currently reside in Malaysia

    • Have a mobile phone number registered under your MyKad with your telco

    • Own a credit or debit card that will be used to pay for your purchases on Atome

     

    What are the minimum transaction limits to purchase using Atome?

    The minimum limit to use Atome is MYR 25. After discounts, promotions, coupons and cashback have been deducted.

     

    Can I return my order if I choose to pay using Atome?

    In the event that you have received a wrongly/ defective item, please email us at cs@plenty.my with an image of the area-of-concern and relevant order number input as the title field. However, please note that we are only able to process exchange requests within 48 hours of receiving your order so we can resolve any issues efficiently.
    In the event that the item you originally ordered is out of stock, we are only able to offer a replacement item or via lifetime store voucher which you may utilize for your next purchase. 
    ATTENTION: Refund of cash and credit to bank payment is Strictly Not Available for Atome payment option.

     

    (More Help) I am a consumer

    Where to find Atome vouchers?

    Atome 8.8 Daily Surprise (1st - 15th Aug)

    Exchange & Return/Refund

    Do you accept exchanges?

    No, but you can return any items that you are unsatisfied with and then purchase the desired items. Please refer Return & Refund Policy to get more information. (Return & Refund Policy)

    Do I have to pay for the shipping charges of return orders?

    Yes, the shipping charges of return orders must be borne by the customer except for orders which were faulty or damaged on arrival, which will be borne by PLENTY. (Return & Refund Policy)

    I received a damaged item, what do I do?

     

    Defective Products

    In the event that you have received a wrongly/ defective item, please email us at cs@plenty.my with an image of the area-of-concern and relevant order number input as the title field. However, please note that we are only able to process such exchange requests within 48 hours of receiving your order so we can resolve any issues efficiently. (More Info)

    Can I return or exchange sale merchandise?

    Sale merchandise can’t be returned or exchanged, so purchase with care. That said, you are getting a terrific bargain—and it can always become a gift for someone else, right?

    Products

    Do you restock items that have sold out?

    We generally restock within two week’s time, however, some items do take longer to restock. We do update our inventory often, so do check back frequently! You can simply visit the product page of your favorite items on our website and click the ‘Notify When Available’ button, type in your email address/ contact number. Once the item is restocked, you’ll be notified right away via email!

    Are prices on Plenty.my subject to change?

    Prices on Plenty.my are subject to change without notice. Please expect to be charged the price for the PLENTY merchandise you buy as it is listed on the day of purchase.

    Is the PLENTY packaging box available for purchase?

    A PLENTY packaging box is provided only with the purchase of PLENTY merchandise.

    Can I shower with my jewelry on?

    Our pieces are costume jewelry, crafted from brass, silver or stainless steel, with 14-18k gold rhodium plating and generally finishing off with a layer of e-coating for good measure. To preserve the plating, we recommend where possible, to avoid contact with water and chemicals, such as hair spray, perfume, lotions, and household cleanser.  (More Info)

    Are your products Nickel free?

    All PLENTY jewelry has Nickel release rate less than, or equal to, 0.5 micrograms per square centimetre, per week. Under REACH regulations our jewelry is compliant due to low Nickel content.

    Is your jewelry hypoallergenic?

    Whilst still meeting the REACH regulations, our products do not have mixed metal plating on the post, which sensitive ears can react to. It is unlikely to cause a reaction, however we do recommend those with sensitive skin to use our 925/ Sterling Silver, Surgical Steel and Stainless Steel jewelry. These are the kindest to skin as they are a pure metal with a low mix of other alloys.

    Is your Sterling Silver genuine?

    All PLENTY Sterling Silver is certified and tested to meet the true fineness of 92.5% pure silver. Please note Sterling silver is still an alloy and 7.5% will be made of other elements. This collection should be avoided if you are allergic to Copper. All earring posts in the Sterling Silver collection are certified 925 Sterling Silver and are suitable for piercings. (More Info)