How do I place an order for PLENTY jewelry?
When you’ve found the items you want to buy, select the material and size (if required) and click on the ‘ADD TO CART’ button. This will automatically put the item in your cart. You can see how many items are in your cart and edit them at any time by going to the bag icon in the top right hand corner. If you’re happy with the items in your shopping bag, click ‘CHECKOUT’ button to complete your order. Once the order has been placed you will receive a confirmation email to the email address you registered on with the details of your order. If you do not receive this we advice to first, check your junk mail and if it's not there then email us at firstname.lastname@example.org to request your confirmation to be confirmed and resent.
Do I need to sign up for a PLENTY account to place my order?
No, you can also place orders as a guest. However, we recommend that you sign up so you can enjoy a smoother and more convenient experience, and to get updates about new arrivals and attractive offers.
How much is shipping?
PLENTY provide FREE shipping within Malaysia (West) for every single purchase up to MYR 60 and above. [More Info]
Do you deliver outside Malaysia?
Yes, we do. [More Info]
Do we get a tracking number after we order?
Yes! All orders include tracking, you can find your tracking number in the email and your PLENTY account you received when we shipped your order.
How can I pay?
We currently accept Online Banking/ E-wallet via iPay88 and Credit/Debit card payment via Paypal. Please refer our Payment Info.
We accept Credit/Debit Cards via Stripe
Online Banking FPX & E-Wallet (Boost, Touch n go & GrabPay) via Billplz (for Malaysia only)
- GrabPay (for Malaysia only)
Can I cancel an order that has been placed?
No, orders cannot be cancelled once they are placed and payments have been made.
Why there is no invoice provided in my parcel?
We believe in the importance of environmental protection and improvement for the long term. We always strive to minimise environmental impact, aiming for continuity in everything we do. That includes our handling process of invoices as well as anything else. However, you may still request the invoice in the remark column while checkout if you need.
Do you accept exchanges?
No, but you can return any items that you are unsatisfied with and then purchase the desired items. Please refer Return & Refund Policy to get more information.
Do I have to pay for the shipping charges of return orders?
Yes, the shipping charges of return orders must be borne by the customer except for orders which were faulty or damaged on arrival, which will be borne by PLENTY.
Can I shower with my jewelry on?
Our pieces are costume jewelry, crafted from brass, silver or stainless steel, with 14-18k gold rhodium plating and generally finishing off with a layer of e-coating for good measure. To preserve the plating, we recommend where possible, to avoid contact with water and chemicals, such as hair spray, perfume, lotions, and household cleanser.
Are your products Nickel free?
All PLENTY jewelry has Nickel release rate less than, or equal to, 0.5 micrograms per square centimetre, per week. Under REACH regulations our jewelry is compliant due to low Nickel content.
Is your jewellery hypoallergenic?
Whilst still meeting the REACH regulations, our products do not have mixed metal plating on the post, which sensitive ears can react to. It is unlikely to cause a reaction, however we do recommend those with sensitive skin to use our 925/ Sterling Silver, Surgical Steel and Stainless Steel jewelry. These are the kindest to skin as they are a pure metal with a low mix of other alloys.
Is your Sterling Silver genuine?
All PLENTY Sterling Silver is certified and tested to meet the true fineness of 92.5% pure silver. Please note Sterling silver is still an alloy and 7.5% will be made of other elements. This collection should be avoided if you are allergic to Copper. All earring posts in the Sterling Silver collection are certified 925 Sterling Silver and are suitable for piercings.
I received a damaged item, what do I do?
Please refer Faulty Products in Return and Refund Policy.
Do you have any retail shops?
In order to eliminate the extra costs associated with physical storefronts (rent, insurance, staff), we currently only have an online store. You can safely and easily place your order directly online.
Do you restock items that have sold out?
We generally restock within two week’s time, however, some items do take longer to restock. We do update our inventory often, so do check back frequently! Be sure to check Plenty.my often or you can always contact us, that way you will receive an email/ message whenever your desired product is back in stock. Items added to your cart are reserved for a brief period of time and may sell out if you don't complete the order in the allotted time.
I put the wrong shipping address, or made a mistake on my order, can you change it?
Yes, if you contact us within an hour of placing the order it may be possible to amend your order. If it’s regarding changing the delivery address we would suggest email us at email@example.com straight away. However, if your require adding another item to your order, we suggest placing a separate order and then informing us so we can match up your orders.
Can I return or exchange sale merchandise?
Sale merchandise can’t be returned or exchanged, so purchase with care. That said, you are getting a terrific bargain—and it can always become a gift for someone else, right?
Do you make custom orders?
Unfortunately no. At the moment we are not able to take custom orders.
Can I include a personalized gift message with my purchase?
Yes, you will be given the opportunity to create a personalized message (not more than 100 characters). Just request and type your message in the Add Order Note/ Special Instructions column while checkout. The small message card will arrive with your gift package. The package will not have any other additional form identifying you as the giver. For this reason, we encourage you to at least enter your name on the gift message.
Are prices on Plenty.my subject to change?
Prices on Plenty.my are subject to change without notice. Please expect to be charged the price for the PLENTY merchandise you buy as it is listed on the day of purchase.
Is the PLENTY packaging box available for purchase?
A PLENTY packaging box is provided only with the purchase of PLENTY merchandise.
Can I order over the Facebook/ Instagram?
No, PLENTY cannot process orders or payments via Facebook/ Instagram.
What happens if my parcel(s) fail to be delivered or picked up?
As the recipient, you are responsible for any subsequent costs incurred for parcels returned to our warehouse due to attempted deliveries, insufficient/incorrect delivery information or failure to retrieve parcels from delivery centres. Standard shipping fees (please refer to the shipping info page) will be incurred for all parcels re-sent from our warehouse. Please ensure that your delivery address and mobile number is accurate, to ensure your gorgeous goodies gets to you as quickly as possible!
What do I do if the goods I ordered haven't arrived?
Please ensure that your order is addressed to a secure location, as we cannot be responsible or liable for lost packages which have arrived at the correct location. In the event that your package is lost, we will do our best to assist you, but we highly encouraged customers to contact our delivery partners directly about any missing, lost, undelivered or abandoned packages.
How do I use a discount code/ voucher code online?
A discount/ voucher code can be applied to orders once you are at the payment stage of your order. The code should be entered in the discount code panel and once you press apply it should take the discount amount off the order total. Please note this does not apply to postage costs. Only one discount code can be issued per order.
Why doesn’t my PLENTY promotional code work?
If your code is not working, double check you are entering the exact code given and that the code is still valid. Some of our promotional codes are only valid on certain collections so make sure to read the T&C. If problems persist, please contact the Customer Service Team at firstname.lastname@example.org for further assistance.