Do I need to sign up for a PLENTY account to place my order?
No, you can also place orders as a guest. However, we recommend that you sign up so you can enjoy a smoother and more convenient experience, and to get updates about new arrivals and attractive offers.

How much is shipping?
PLENTY provide FREE shipping within Malaysia (West) for every single purchase up to MYR 60 and above. [More Info]

Do you deliver outside Malaysia?
Yes, we do. [More Info]

Do we get a tracking number after we order?
Yes! All orders include tracking, you can find your tracking number in the email and your PLENTY account you received when we shipped your order.

How can I pay?
We currently accept Online Banking/ E-wallet via iPay88 and Credit/Debit card payment via Paypal. Please refer our Payment Info.

Payment Options?

Secure & Payment
  • We accept Credit/Debit Cards via iPay88 (MYR, USD, SGD)
  • International Credit/Debit Cards via iPay88 (Paypal - USD, SGD)
  • Online Banking via iPay88 (for Malaysia only)
  • E-Wallet (Boost, GrabPay, Touch n go) via iPay88 (for Malaysia only) 

Can I cancel an order that has been placed?
No, orders cannot be cancelled once they are placed and payments have been made.

Why there is no invoice provided in my parcel? 
We believe in the importance of environmental protection and improvement for the long term. We always strive to minimise environmental impact, aiming for continuity in everything we do. That includes our handling process of invoices as well as anything else. However, you may still request the invoice in the remark column while checkout if you need.

Do you accept exchanges?
No, but you can return any items that you are unsatisfied with and then purchase the desired items. Please refer Return & Refund Policy to get more information.

Do I have to pay for the shipping charges of return orders?
Yes, the shipping charges of return orders must be borne by the customer except for orders which were faulty or damaged on arrival, which will be borne by PLENTY.

Can I shower with my jewelry on?
Our pieces are costume jewelry, crafted from brass, silver or stainless steel, with 14-18k gold rhodium plating and generally finishing off with a layer of e-coating for good measure. To preserve the plating, we recommend where possible, to avoid contact with water and chemicals, such as hair spray, perfume, lotions, and household cleanser.  

Are your products Nickel free?
All PLENTY jewelry has Nickel release rate less than, or equal to, 0.5 micrograms per square centimetre, per week. Under REACH regulations our jewelry is compliant due to low Nickel content.

Is your jewellery hypoallergenic?
Whilst still meeting the REACH regulations, our products do not have mixed metal plating on the post, which sensitive ears can react to. It is unlikely to cause a reaction, however we do recommend those with sensitive skin to use our 925/ Sterling Silver, Surgical Steel and Stainless Steel jewelry. These are the kindest to skin as they are a pure metal with a low mix of other alloys.

Is your Sterling Silver genuine?
All PLENTY Sterling Silver is certified and tested to meet the true fineness of 92.5% pure silver. Please note Sterling silver is still an alloy and 7.5% will be made of other elements. This collection should be avoided if you are allergic to Copper. All earring posts in the Sterling Silver collection are certified 925 Sterling Silver and are suitable for piercings.

I received a damaged item, what do I do ?
Please refer Faulty Products in Return and Refund Policy.

Do you have any retail shops?
In order to eliminate the extra costs associated with physical storefronts (rent, insurance, staff), we currently only have an online store. You can safely and easily place your order directly online.

Do you restock items that have sold out?
We generally restock within two week’s time, however, some items do take longer to restock. We do update our inventory often, so do check back frequently! Be sure to check often or you can always contact us, that way you will receive an email/ message whenever your desired product is back in stock. Items added to your cart are reserved for a brief period of time and may sell out if you don't complete the order in the allotted time.