Returns & Refunds Policy
If you are not completely satisfied with your purchase, you may return the Product to us one week (7) days of purchase (AKA the date listed on your receipt). Note that the cost of the return parcel will be borne by the customer. We recommend shipping the parcel with the most cost effective shipping that is available, that includes tracking. After you return the product, PLENTY reserve the right not to accept same return order while you get the new items at our website for exchange more than 2 times.
This policy is applicable only to those products which do not fall under the list of non-refundable items provided on our Site.
Please take note that we will not accept anything that's worn, damaged, washed, or altered in any way. All original tags must be attached. Earrings are not eligible for an exchange or store credit due to hygiene purposes. Also, gift cards are non-returnable and non-refundable. In the event that an item is returned to us in an unsuitable condition, we reserve the right not to accept returns and send the product back to you.
Your returned Products are usually received and accepted at our warehouse within five (5) days after the drop-off at the post office counters. We will refund you via store credit which you may utilize for your next purchase.
In the event that you have received a wrongly/ defective item, please email us at firstname.lastname@example.org with an image of the area-of-concern and relevant order number input as the title field. However, please kindly note that we are only able to process such exchange requests within 48 hours of receiving your order so we can resolve any issues efficiently.
In the event that the item you originally ordered is out of stock, we are only able to offer a replacement item or via store credits which you may utilize for your next purchase. Refund of cash or payment is not available unless there is a website error (i.e. wrong pricing shown on the website) refund of cash or payment to your original payment method (i.e. Online Banking, Credit Card, Paypal) will require a handling & processing fee, which will be deducted from the amount to be refunded to you.
We quality check each and every one of our products and goods by hand before shipping or delivering it to you, because we want you to be happy with your purchase. However, should any of our products contain any Manufacturing defects, you may exchange or refund your purchase, subject to the terms below.
Please refer some of the alternatives for you to reach us regarding this issue: (please also read below for information on what does not constitute a defect)
STEP 1. Within 48 hours of delivery, you must notify us in writing that your product contains a manufacturing defect, which notice must contain your order ID, defective product/section picture to email@example.com.
STEP 2. Bring your PLENTY item to the nearest post office and fill in our address in the consignment note.
STEP 3. We will take at least 3-5 working days to prepare and refund store credit to you for your new PLENTY order. In the meantime, please do patiently wait for us to process.
- Once the product has been returned, it will be checked. If the defective product contains a manufacturing defect, you have the option of a refund or exchange.
- Defective goods / manufacturing defect does not include wear and tear, damage due to incorrect use, damage caused after shipping our products to you.
- Each and every one of our products are hand made. By its nature, each product will be different. You accordingly accept that the picture on the website (http://plenty.my/) will not necessarily be a picture of the product you receive insofar as the product will have inter alia different textures, differ slightly in shape/ size, colour, have different colour linings and different markings.
Note : We stand by our items with pride, therefore we will provide a reshipment of a damaged item up to 2 times if needed. We can only reship the same item as the damaged item that you originally purchased. If the damaged item that you originally purchase is not in stock you may choose a new item of equal or lesser value.
The correct orders and refunds will be processed within approximately 7 to 10 working days after we have received and approved your return request.
*Original shipping charges are non-refundable.
If you have any additional questions or problems, please do not hesitate to email us at firstname.lastname@example.org . We are more than happy to help and will make every effort to respond as soon as possible.
Items can be returned for a refund via store credit which you may utilize for your next purchase. Unfortunately, non-reimbursement of shipping fee for international return orders.
Exchanges are not available. Items can only be returned for a refund via store credit. If you would like a replacement item, please place another order online.